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FAST, HONEST, and FRIENDLY SERVICE
Looking for air conditioning repair by well-trained, certified technicians? Maybe your looking for a licensed contractor to replace your existing HVAC system. It takes a lot of trust to let just anyone do inside your home. So we promise not to take advantage of that.
Not Sure What You Need?
The weather in Sacramento County can be extreme in the summers, and quite chilly in the winter months. This is why you need your air conditioner and your heater working in tip top shape.
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If your AC IS NOT WORKING right now, you'll need Air Conditioner Repair.
If your Heater IS NOT WORKING right now, you'll need Heater Repair
If your system IS WORKING correctly, but you're looking for preventive maintenance, click on AC & Heating Tune-Ups
If your system is 15 to 20 years old, you might be looking to Replace Your System with a newer, more efficient one.
We have a few different services to provide for you:
$0.00 HVAC System Estimate
$0.00 HVAC System Estimate If you're looking to replace your existing HVAC system (send the visitor to Services>Replace My HVAC System), it doesn't cost anything for us to come out to your house and give you a quote on a new system. The only thing we request in return is that all decision-making parties be there for the appointment. Although we will leave some more details on the page for replacing your HVAC system, it's tough for one-half of the decision-making party to relay THIS LARGE AMOUNT OF INFORMATION to everyone else making the decision.
$75.00 AC Repair or Heater Repair
If your AC is not working or your Heater is not working (send visitor to Home>Services>Repair My AC or Home>Services>Repair My Heater), we'll send a well-qualified technician over to find out what is going on with the system. The $75.00 charge doesn't go towards the cost of the repair, though. That's what it cost for us to drive a fully-stocked service van with a licensed, insured professional anywhere in our 30-mile radius for you to find out what is wrong with the HVAC system at your home.
There is a way to have that $75.00 charge disappear and get you an additional 15% off any repairs you make by joining our Maintenance Club Membership during the call. Find out more here (Home>Services>Maintenance Club Membership Program) or ask your technician during the service call.
$75.00 AC Tune-up or Furnace Tune-up
If your system is working fine, but you'd like to have routine preventive maintenance done on it, call us out for an AC Tune-Up or a Furnace Tune-Up. The $75.00 goes towards the cost of driving a fully-stocked service van with a licensed, insured professional anywhere in our 30-mile radius for you to go through either the cooling side or the heating side of your system with a fine-tooth comb and our 40-point checklist. We'll also clean that AC or furnace while we are there. Some of the more hard-to-get-to parts of the system that need to be cleaned cost extra. These are items like a blower assembly, evaporator coil, and some secondary heat exchangers.
$75.00 Mini Split Service
Mini-split ductless system repairs are hit and miss with us. We are Mitsubishi Diamond Contractors, so Mitsubishi is the brand of mini splits we prefer to work on. Due to the nature of some of the mini-split systems and the online availability for anyone to purchase and install them themselves, we have declined the opportunity to service them. We have seen several mini splits in the past that did not get installed with a building permit in place, leaving its installation with some less than professional work. We tend to decline to work on these, so we don't attach ourselves to those situations.
One extra note, some people purchase their system, install it, and then want us to come out and "finish" the refrigerant side of the job. So, we just wanted to respectfully let you know we don't provide that service.
$200.00 HVAC System Inspections
Many homes are bought and sold every day in Sacramento. Rarely do those homebuyers (and sellers!) know how the HVAC system of that house is REALLY performing. A home inspector can only go so far into the inspection of the HVAC system. They typically will look for a good temperature split and other significant damage to the system. Home inspectors are great, but they don't take the service panels off to inspect inside of them. Fox Family goes all the way into the system and evaluates the system's cooling and heating sides. These are similar to our tune-ups, but we don't clean the system while we are there. We simply get to work determining what's going right with your system and what's not working so well on your system.
The benefits of your Maintenance Club Membership
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Two seasonal HVAC precision tune-ups per year ($150 value)
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15% discount on all repairs
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Priority service over non-club members
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A clean HVAC system which run more efficiently, last longer, and save you money
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Uphold the manufacturer's warranties by meeting maintenance requirements
Payment Options
Monthly investment of $14.95 per month charged to the card number provided*.
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One-time payment for the year of $179.40. Today's payment will cover membership for the next twelve months.
Maintenance Club Membership
How quickly can I get an appointment?
The easiest way to answer this question for you is to have you click the link above to schedule your appointment. This way, you can immediately see our available time slots. Just fill out some information, click the slot that works best for you, and we secure your spot in our schedule.
Most of the time, we will get out to your house on the same day or the following one. During the crazy peak times, we can be booked as far out as a week.
It's in our best interest to get to you as quickly as possible. So we would never put you off until it was convenient for us.
As the year ebbs and flows and the seasons change, our availability fluctuates. The most notable times are the first couple heat waves of summer and cold spells during the winter. Many people are turning on their system for the first time during those periods. Our industry gets inundated with service calls during these peak weeks of summer and winter—usually late May to early July and late November to late December.
How Long Will the Repair Take?
I tell my technicians to let you know they will repair the part. Then they have to make sure the rest of the system is running correctly. The reason for this is that we can't see how the rest of the system is working if another part of the system is malfunctioning. We never want you to think we are finding additional issues with your system just to rack up the repair bill. We do, however, want to avoid allowing a plan to run with other known issues. That inconveniences you with more time off work to wait for us to come back out.
Routine repairs: 30-40 minutes
Our technicians have fully stocked vans that can make your repair on the spot without going to the parts store. There are universal parts that help with this process. If a system is still under warranty, we would have to make that trip to get the part and usually come back the same day. Sometimes it's the next day.
Some repairs can take as little as 30 minutes. We have seen heating and cooling issues thousands of times. What may be difficult for you to diagnose may be routine for our experienced HVAC technicians.
After we repair the part, we will start the system up and make everything else is working before cleaning up.
More significant Repairs: 90 minutes to 2 hours.
Other times we will diagnose a bad motor, gas valve, low refrigerant, and other items. These may still be routine for us to diagnose and even repair; they just take a little more time to perform it. Maybe 90 minutes to 2 hours.
7 to 10 business days
Still other times, we run across a specialty part like evaporator coils, variable speed motors, two-stage control boards, compressors, or heat exchangers. These are original equipment manufactured (OEM) parts and fit precisely into your specific system. Sometimes the supplier in town has them in stock. Other times, they have to order them from the manufacturer. That process usually takes 10 to 15 business days.
There is overnight delivery on some parts. But we don't usually go that route because the manufacturer won't warranty the item if it gets damaged on the way here. The companies like UPS, Fed Ex, DHL, and USPS are concerned with handling those overnight deliveries or expedited deliveries with that extra care.
One final thought on these delivered parts: We'll wait for your part to arrive at our shop before scheduling the appointment to come back out to your house and make the repair, though. We've looked bad making the return appointment before the part arrived and had to reschedule, making it inconvenient for you.
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